Company Name: Purple Turtle Therapy
Company Addresses: Purple Turtle Therapy, Old Slipper Baths, Barrack Yard, North Road Brighton BN1 1YA
Company Website: www.purpleturtletherapy.com
Company Email: [email protected]
Data Controller: Amy Taylor
General Data Protection Regulation (GDPR)
In May 2018, the EU General Data Protection Regulation (GDPR) replaced the Data Protection Directive 95/46/EC which tightened data privacy laws across Europe, to protect all EU citizens data privacy and monitor the way organisations approach data privacy. Purple Turtle Therapy voluntarily adheres to the Therapy industry code of conduct in addition to GDPR.
Purple Turtle Therapy administers a full consultation for every client attending a treatment whether at our therapy rooms or off site. This information is used to create a bespoke treatment specific to the client’s needs, case notes will be made during/after the treatments for our records. The Confidential Collected Data is only available to the Purple Turtle Team and is not shared outside of our clinics, therefore data is stored as ‘legitimate interest’ data. If our therapists feel it appropriate or at the clients request your treatment information may be shared with an alternative healthcare professional or with someone in the medical service, however full permission will be requested, and the referral agreed with all parties before information is shared.
Your rights as a Purple Turtle Therapy client – If you don’t agree to Purple Turtle Therapy keeping records of information about you and your treatments, the therapist may not be able to treat you. Therapists need to keep these records to adhere to their Industry code of conduct and to treat clients safely and consistently. Purple Turtle Therapy keeps Client Record Cards for 7 years, the client can request access to these record cards in writing to the above address. After this time clients will need to do a full consultation for a treatment. The personal details are kept on the company’s IT system which are confidential and exclusive to the Purple Turtle Therapy team.
On application to Purple Turtle Academy for courses, workshops or training learners will complete a booking form, one for each course applied for. This information contains the learner’s eligibility to attend the course, contraindication, next of kin and personal contact details which is essential for training, therefore data is stored as ‘legitimate interest’ data. As the courses require learners to administer treatments on each other it is necessary to plan for contraindications and adjustments to the treatments in advance of the course. The information retained about learners who attend Purple Turtle Therapy courses is solely for the purpose of Purple Turtle Therapy. If the accrediting Association/learners insurers require additional information the learner will be asked permission before any information is shared. Learners agree to their photo being used for publicity and can opt-out of this at any time by informing Purple Turtle Therapy in writing.
Your rights as a Purple Turtle Therapy learner – If you don’t agree to Purple Turtle Therapy keeping records of information about your learning, you may not be able to attend the course. Purple Turtle Therapy keeps learners booking forms for a set period of time depending on the accrediting association guidelines (which may vary) the learner can request access to the booking form in writing to the above address. The personal details are kept on the company’s IT system which are confidential and exclusive to the Purple Turtle Therapy team.
On application, we will need to take some personal details and all our hirers have a full induction and contract. This information is stored securely and all contracts between the hirer and Purple Turtle Therapy are confidential and have a confidentiality clause within the contract.
PLEASE NOTE: Purple Turtle Therapy will not share, forward or sell your personal data and this is solely for the use of Purple Turtle Therapy only.
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Purple Turtle Therapy take your health seriously. We want to instil confidence in our clients that they can visit us and experience the same high level of customer service with implemented procedures for COVID safety.
Our Brighton venue has undergone a further risk assessment for COVID and our safety policies have been extended. We will be closely monitoring the health of our team, and that of our clients, to ensure neither party is put at risk of contracting COVID-19.
The clinic is following guidelines issued by the government, NHS and our professional association, the Federation of Holistic Therapists regarding safe and hygienic practice and the use of any personal protective equipment (PPE).
Booking a treatment
Please contact us via email or through our website to arrange and book your appointment. Your first treatment will include a personal consultation to ascertain your medical history. Once the consultation has taken place your therapist will design a treatment plan for your treatment.
For existing clients, your therapist will update your consultation form at each visit and update your medical information.
Your appointment will be at Purple Turtle Therapy, Old Slipper Baths, Barrack Yard, North Road, Brighton BN1 1YA. We are based on the first floor.
If you need to cancel or change your appointment please allow a minimum of 24 hours’ notice. Appointments can be changed by email or telephone. Please note that appointments cancelled with less than 24 hours’ notice will be charged at the full rate. The exception to this is if you experience any COVID symptoms on the morning of your treatment. If you are please cancel your appointment on the day by 9 am. You can cancel by emailing [email protected] Please also email us or call us on 01273 457723 if you have any questions regarding your appointment or our COVID policy.
24 hours before Attending your Appointment
We want to make your visit as safe and special as we can. To remind you of your appointment we will send you an automated confirmation via our booking system. If you are experiencing any of the following…
- If you have any COVID-related symptoms please do not attend your appointment. Symptoms may include high temperature, new and persistent cough, change of taste or smell, or breathing difficulties.
- Knowingly come into contact with anyone with the COVID virus within the last week .
- Had a positive COVID test within in the last 2 days.
- If you have had COVID please wait for 48 hours after your last negative lateral flow test to attend your appointment. Do not attend if you are still experiencing symptoms.
Attending your Appointment
Please arrive at your allocated treatment time as we do not have a waiting area.
Upon arrival, you will be asked to wash your hands and/or sanitise your hands.
Our therapist will be wearing appropriate PPE and following strict hygiene protocols.
Please allow up to 15 mins on top of your treatment time, starting at your treatment time. This allows for consultation and aftercare advice.
We advise that you bring a drink with you, preferably a bottle of water.
Face coverings: You are not required to wear a face covering during your treatment, this is a matter of personal choice. However, our therapists will wear a face mask. If you forget your face covering and wish to wear one, one can be provided for you.
Clinics will be cleaned and ventilated between clients.
You are in safe hands!
If you are unsure of the criteria please Contact us or us to discuss your needs.